There are links
to those papers/slides online for each presentation below.
The standards, processes and procedures relating to Change, Configuration
and Release Management have been around for decades. We all know that when
they are part of the controls on a project that the project has a much
better chance of success. We all know that if they are implemented properly
they work! We’re sold on it. In fact, we can show examples, however limited,
of how and when they were instrumental in helping deliver successful
projects. So, let me ask you this question. With all this on our side, why
do we still have such a tough time selling Change, Configuration and Release
Management? Why, when we do implement these controls on projects we have
such a tough time getting people to follow the standards, processes and
procedures. Richard presents, in this keynote address, what he believes is
the answer. And it might not be what you think.
Callum Kidd (keynote) - "Developing
Enquiring Minds – Professional Development and Managing Configurations"
An aerial view of configuration management across a range of industries
shows two distinct typologies: the Roundhead and the Cavalier. For
Roundheads CM is defined and driven by standards. There is little room for
innovation, and indeed any thoughts of changing the process is discouraged,
or at best made extremely difficult. The Roundhead type is the easiest CM
process to study, since it is organizationally visible and has clear lines
of communication, control and operation. It deals extremely well with
routine tasks and procedures, but copes badly with unexpected occurrences.
The Cavalier on the other hand is highly innovative. At the highest
levels, it shares a common view of CM with the Roundhead Type, but in terms
of deployment, it is often invisible in the organization. Although there is
a CM process, it is adaptable and fluid, designed to cope with rapid change
and quick decision making. In many cases, the practice of CM is devolved
away from a centralised function and made the responsibility of project
teams or those involved in the design and support phases.
My current research is looking to develop practitioners who can work
effectively in both environments, bringing innovation to the Roundhead Type
and order to the Cavalier Type.
Configuration management is often seen as a necessity after a major
system outage, where coordination of change is seen as important as the
application or service itself. Quantifying the value and benefits of CM
helps to ensure a faster adoption of CM by the business and colleagues. In
an informal and light-hearted session, we will cover tips and tricks to help
communicate (“or sell”) CM in a tangible way to less enthusiastic
- "Configuration Management Challenges Of The UK's Largest Ever Ship
Build & Integration Contract "
CVF (Future Aircraft Carrier) is the first MoD (Ministry of Defence)
project to use a MoD/Industry Alliance Contract framework to expand the
existing MoD SMART procurement methodology. Steve’s talk will range over
many of the issues and aspects associated with undertaking such a large
scale project as CVF.
- "The Secrets of Success on a Large Scale"
The success, and in some cases failure, of large software projects can be
a lesson for everyone.
The challenges that face any organisation embarking on a large-scale
software development project are common to those encountered in many other
disciplines, including the aerospace and defence industries. This session
will look at the challenges imposed by the nature of the projects, the
typical geographies of such teams and self-imposed problems that can, and
should, be avoided. We will show why Configuration Management should be the
principal tool at the centre of such projects, the capabilities required and
some of the key benefits, to defeat the problems and inspire you to achieve
Delivery of success depends on the correct application of appropriate
experience and technology.
- "Product Lifecycle Management role in Systems Integration"
Product Lifecycle Management (PLM) is the holistic view of the complete
product lifecycle toolset, processes and methodology. Challenges along the
PLM road are well known, but they still manage to hit some projects hard.
This presentation introduces the basics that must be achieved in order to
achieve the maximum benefit from a PLM strategy. Integration ‘IS’ the key.
- "Configuration Management and Large Scale Systems Integration
The fundamentals of Configuration Management are universally known but
not necessarily fully comprehended. Configuration management, when
considered holistically, helps provide the framework for ‘high integrity’
‘low risk’ systems development. In his presentation Neil takes the
opportunity to highlight how analogous the CM activities on Large Scale
Integration projects are with CM activities across all industry sectors –
irrespective of size.
- "Configuration Management and its Friends from Womb to Tomb"
The Lifecycle Phases of Configuration Management
The paper will describe how Configuration Management establishes
relationships and supports the various phases of a products life cycle.
Beginning at the “Request For Tender” and moving through typical project
phases, it will identify the relationships and disciplines required to be
established between the various players involved in major projects.
The paper will discuss the required contractor, customer, subcontractor
and end user interfaces, it will also illustrate how effective Configuration
Management can be a saviour of projects. The paper looks at methodologies
and processes that support the release, production change control,
verification/validation, delivery and customer acceptance.
It will cover "through life" support, identifying the significant part
that Configuration Management plays in this ongoing and important project
phase. It provides Configuration Management practitioners the opportunity to
illustrate the worth of the quality records collected during the earlier
project phases and clearly illustrates the value of “Configuration
Management from “Womb to Tomb”.
- "Building an Enterprise CM solution"
This paper looks at the complex issues in building a common development
life cycle strategy across a large financial organisation, where any and all
applications independent of operating platform are and will be managed. The
paper reviews the different ‘processors’ required at each development to
live migrations, and associates the respective controls that must be
implement. The paper relates to the ITIL best practice layer approach, and
also introduces the ‘Business Management Process’ rules and controls.
- "Control in the Project World - does Prince 2 Work?"
PRrojects IN Controlled Environments.
Although the project management method PRINCE2 has been adopted by many
organisations, it is used more often in an uncontrolled rather than the
intended controlled environment. Many organisations are still struggling to
get their environments under control; do we really need more methods?
Projects continue to run late and 20% are completed over budget. When
deliverables are finally handed over to operations most of the information
with which to efficiently and effectively adapt the product/service to
future needs is untraceable. Why is this not surprising for those who spend
a great deal of their working lives in the Configuration Management area?
The answer is simple: because it’s the job of a configuration manager to
keep objects under control - “one can’t control if one doesn’t know what to
The drawback of many project management methods is that they briefly
mention configuration management issues and often dedicating these tasks to
administrative personnel. Add good CM practices and a project using project
management methods like PRINCE2 and a competent management team (PM/QA/CM)
have a far greater chance to succeed. The CM manager and his team will
supply the prerequisite for success: the controlled environment.
Start a project with a skilled and competent configuration manager. The
project manager is the heart of the project but the CM team are the lungs –
they supply the oxygen to survive.
- "Can we afford the luxury of a CC & RM Group?"
The Challenge of Informal CC & RM (Change Control & Release
Management) in a Retail Banking Environment
The presentation will take listener from a situation of chaos in a
complex system release process which resulted in many build errors through
process evolution to a managed processes of configurations, changes control
and releases management. This is being achieved, not through traditional
consultative techniques, but through problem identification, and
collaborative solution development. The arena is a retail banking
environment with constant change, deadlines fixed by FSA regulations, a
compartmentalised organisational structure and inappropriate IT development
support environment. The presentation will identify the lessons learned
including not only CC&RM issues but also organisational and communication
- "A Large-Scale Fault-Tolerant Distributed Software-Build Process"
A large software system can be compiled and linked more quickly if its
build process is distributed across a network of multiple computers.
However, large networks are more likely to contain a computer that causes a
build to fail. If such a computer can be identified, it can be excluded from
participation. Otherwise, if the failed command can be detected, it can be
retried on a different computer.
We describe our experiences designing, implementing, and maintaining a
fault-tolerant distributed build process for an industrial
software-development environment. We focus on techniques that augment the
capabilities of available distributed-build tools.
Our build process produces Hewlett-Packard's laser printer firmware. Our
environment includes hundreds of engineers, about one thousand computers,
and about two million lines of code. As an example of the speedup provided
by distribution, a forced sequential rebuild of all targets requiring about
155 minutes can be accomplished concurrently in about 35 minutes.
We hope to share our experiences and practices with other academics and
Paul Dyson and James Spalding
- "SCM in a Large-Scale Agile Development Project"
This session will describe the presenters’ experiences of SCM on a
four-year (January 2001 – September 2004) project that adopted an agile
development process to deliver a global e-commerce platform for a
multi-national company. The project was ground-breaking in its ‘scaling up’
of agile development (traditionally aimed at teams of no more than about ten
developers) to a team of over fifty technical staff.
Agile development was adopted in order to rapidly deliver
business-valuable software in an environment of unclear and ever-changing
requirements. Whilst the software development of the system was rapidly a
success, configuration and release management gave us many headaches. The
presentation will briefly describe the agile process adopted and then focus
on the SCM challenges faced due to the adoption of agile, the lessons
learned, and some questions that were never satisfactorily answered.
- "Why embracing Service Management to Manage Change to your IT
Infrastructure is Critical to Success"
We all know that business is becoming increasingly dependent upon
Information Technology (computers) to meet business needs and achieve
corporate goals. If the IT infrastructure of a business today isn't managed
properly and embraces change, it’s in big trouble!
As service supply and logistics chains are becoming more complex, we rely
on information technology to give us that business edge. We demand sound
management information to make important business decisions faster and we
need to communicate more effectively with our customers and employees, which
ultimately helps to control costs.
The problem is that our IT infrastructures are continually changing to
keep up with business demands and new technologies, such as the Internet. A
simple change in our infrastructure can have a major financial impact on the
business and customer confidence, eg, vehicles aren’t on the road, purchase
orders aren’t being processed, invoices aren’t be sent out.
Don’s presentation highlights how adopting industry best practice (ITIL &
BS15000) in the area of IT Service Management will help reduce business
risk, embrace change and deliver a more consistent, cost effective and
stable IT service.
- "Bad Disaster Recovery Day at Symbian"
The presentation covers the learning process and implementation of a real
life disaster recovery at Symbian and the resulting lessons learnt. These
included the assumptions we had to deal with about ability of staff,
availability of equipment, backups etc that are integral to a successful
It will summarise best practice and hints and tips if anyone finds
themselves in a similar situation, and how to avoid such situations in the
- "Agile SCM: Realising Continuous Integration"
Continuous Integration is an Extreme Programming (XP) practice for
planning and integrating small changes, continually within a project.
However, being able to carry out automated scheduled builds, tested and
ready for deployment has long been one of the mainstays of the software
development process. In this presentation we will demonstrate the benefits
of continuous integration and how various tools can be configured to
implement such an environment.
The tools being used will include CruiseControl/Ant (for the continuous
integration toolkit) and both CVS and ClearCase (for the SCM
Stephen Vance and
Rajul Vora - "Changing Horses
in Midstream - Converting Between SCM Systems"
Conversion between software configuration management systems is fraught
with pitfalls. Although the basic concepts are largely the same, there can
be significant variations in how they are represented and some systems have
features that do not map cleanly to other systems.
This presentation will look at the general aspects of conversion and
include a case study conversion of ClearCase to Perforce completed by
Stephen Vance on behalf of Rajul Vora in Fall 2003 for Barra, Inc. This
presentation discusses the considerations, difficulties, successes and
optimizations involved in successfully converting Barra’s multiple ClearCase
sites into a single Perforce server.
- "Applying Software Asset Management (SAM) Best Practices to Meet
Corporate Governance Requirements"
This session will give an overview of evolving international corporate
governance requirements and the demands they create for effective management
controls over software assets. The session will also address ways of
demonstrating effective controls in this area, including the possibility of
being certified against the ISO/IEC 19770 draft standard on software asset
management which is currently being developed.
- "Release Management from Chaos"
The presentation will provide a summary of the key issues that Wall
Street Systems faced with their previous release management process. It will
discuss why the infrastructure that was in place stood very little chance of
success and what has been done over the last 2 years to put a release
management lifecycle in place. This includes the training of staff, the
processes and the tools used. Wall Street Systems have just completed their
third release cycle since the new release management process was introduced.
The presentation will cover some of the issues encountered and lessons
learnt as a result. Empirical evidence suggests a 300% improvement in
quality as a result of the new release management process.
- "From a monolithic product development to component development"
In this presentation you will hear some lessons we learned with turning a
monolithic product development approach into a component development
environment. After several releases for a complex and high-tech medical
product, we ran into a maintenance trap: too many configurations to support
and maintain, increasing complexity, degrading quality, development cycles
slowing down and competitiveness suffered.
We decided to break the monolith into pieces, decoupling subsystems and
developing them in parallel, smaller and faster development cycles. We
changed SCM, the workflows and refactored parts of the system, and we
discovered the obstacles and shortcomings of our ideas when putting them in
practice. The presentation will cover some of the issues we ran into.
Steve Ransom - "The
Holy Grail of Effective Change Management"
It's often said that the only constant in business is change. Yet the
ability of organisations to respond to change varies wildly. Whilst most
organisations now recognise that they need to be able to alter strategy in
line with market shifts, new legislation and competitive pressures, this is
not always reflected in their capacity to alter processes and underlying
There is a need for a more integrated approach to change management,
built on the principle that a single environment should be able to manage
all business applications, across their entire lifecycle. In this way,
changes can be made to applications cost-effectively and quickly, whenever
business needs dictate. Equally importantly, these changes can be made in
such a way that no functionality is compromised. The result is that instead
of being a problem and indeed a major cost to the business, change
management can become a means of gaining competitive advantage.
- "Configuration Management and ITIL at BT"
This presentation discusses the challenges of implement CM and ITIL in an
organisation the size of BT.
- "Forum: How Important are People and Career Paths Really?"
This forum will discuss aspects of careers in configuration management
ranging from recruitment, training and personal development to the all
important recognition and salaries. How do you become truly valued in your
organisation? An open forum will allow many people to contribute.