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Speaker Biographies
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Sharon Taylor is a well known figure within today's IT Service Management
community. As chair of the itSMF International
Publications executive Committee, she is at the centre of best practice
development and endorsement. Her contributions to the community and to best
practice are based upon extensive professional experience in the industry.
After many years as an active ITSM professional within Canada, she is
currently President of Aspect Group Inc, leading AGI's consultancy, training
and ITSM practice, working with clients throughout North America and Europe.
A contributing author to the current ITIL series of books, she is also
closely involved with the future of ITIL, as Chief Architect of the ITIL
Refresh project responsible for producing ITIL® V3 publications.
Sharon was appointed by the APMG to be the Chief Examiner for ITIL. APMG
is the official ITIL accreditor, responsible for developing and supporting
an official qualification scheme based on the refreshed ITIL guidance.
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David has over 14 years experience
as Managing Director in two IT service
companies and has been a National
Outsourcing Association Director for two
years. He is also a regular speaker on best
practice for ITSMF, BCS and IOD. David is
a founding Director of Square Mile Systems
who deliver best practice infrastructure
Management, and Gendata, a software
development house for asset management
solutions. |
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Keith Allen started in IT in 1976 within an IBM operations environment,
starting within operations, and covering system programming, capacity
planning, Consultancy, Pre-Sales and Sales positions at both a technical and
management level. Keith has extensive experience in the IT environment,
covering the environments of Information, Network & Systems Management, and
particular the areas of Software Change & Configuration Management (CCM).
Keith has presented many papers at leading venues (UKCMG, GUIDE, Xephon,
BCS-CMSG) on subjects covering Change & Configuration Management through to
Systems Management and Security Management areas. Keith has been
instrumental in helping many large to small organisations implement
Management solutions strategies, covering key milestones like Y2K and
compliance issues facing the IT industry (Basel II and SOX).
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Glenn has been heavily involved with Configuration Management and Systems
Engineering for over 32 years. He is currently the Configuration Manager for
the Naval ISS Division of THALES Australia one of Australia’s largest
defence contractors. As the program Configuration Manager he has been
involved through all phases of the highly successful $1.2 billion (AUD)
Royal Australian Navy Minehunter Coastal program from the Tender through
acquisition ‘Design’, ‘Development’, ‘Production’, ‘Verification’ and
‘Validation’) through to and currently ‘In Service Support’.
Prior to joining the Minehunter Coastal Program, he was the Configuration
Manager for a number of large General Engineering, significant Aerospace and
Missile projects. For the majority of his working life (46 Years) he has
been involved with the support of programs for the three Australian Defence
services, Australian Army, Royal Australian Navy (RAN) and Royal Australian
Air Force (RAAF). This has provided him with a wealth of experience and
knowledge of their process and at times widely diverse cultures. During the
last 15 to 20 years he has actively promoted and championed the need for
effective functional relationships to be firmly established between the
various stakeholders involved in large defence and commercial programs. His
focus has been on the promotion, integration of the mandatory functional and
process bonds required between Configuration Management, Systems
Engineering, Integrated Logistics Support, other program disciplines and
most importantly our external customers.
To support these aims, a team that he is the functional manager of, has
developed an integrated software application that provides and establishes
an integrated approach to Systems Engineering and Configuration Management.
The application was developed specifically for internal company use
(currently maintaining over 26 million Configuration Management records).
Subsequently the application along with its aligned process has been adopted
by other organisations outside our company. These organisations have without
exception, adopted the process due to its ability to seamlessly support the
transition through all phases of both major and minor programs within the
one process and application.
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Phil is now the Managing Director of Electus Recruitment Solutions, an
Aerospace and Defence Recruitment Company. He has over 35 years experience
in Aerospace and Defence specialising in the area of aerospace design,
systems engineering and new business development. He has worked in the field
of Configuration Management for over 10 years and is on the committee of the
BCS CMSG.
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Michael is Treasurer of the BCS CMSG. He is also an officer (Treasurer)
of the System Dynamics Society's UK Chapter and a Fellow of the Chartered
Association of Certified Accountants.
Michael is a Principal Lecturer at South Bank University in the School of
Computing and Mathematics [SCISM], where he lectures and researches
strategic management and investment appraisal of Information Systems and
related modelling financial, management and planning topics and is also the
Director of Resources & Head of Business Development. He specialises in
the application of simulation Modelling (System Dynamics).
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Shirley has extensive configuration management experience across the life
cycle. She was the author of the OGC ITIL Service Support chapter on
Configuration Management and is a member of the British Standards committee
for developing the BS 15000 IT Service Management standard.
She is a director of ConnectSphere, a consultancy and education company
that specialises in service management and configuration management
solutions. Shirley has extensive experience in service and process
improvement across a range of industries and has managed many change,
configuration and release management implementations.
Shirley is the Vice Chair of the BCS CMSG.
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Kevin A. Lee has over 15 years of experience in implementing
software development processes on projects of various sizes. He
has experienced most technical roles in software development,
including analysis and design, coding, integration and testing,
however his speciality has been in helping to define and
implement large scale, distributed software build and
configuration management processes.
He currently works as a Solution Architect for IBM Software Group,
helping clients architect global development and deployment solutions based
on industry standard tools and technologies. Kevin is the author of The
Buildmeister's Guide and IBM Rational ClearCase, Ant and
CruiseControl - The Java Developer's Guide to Accelerating and Automating
the Build Process. He also maintains the build engineering and
configuration management website www.buildmeister.com and is the
author of many other articles and tutorials that have been published on the
Internet.
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John
Metcalfe has over 25 years experience of working in a variety of systems
environment. From his first day as a developer programmer to his current
role as an independent Process Mentor, he has developed processes and
procedures for improving the organisation's approach to delivering reliable
solutions to agreed timescales and budgets.
His experience ranges from real time systems for defence contracts, to
e-business solutions, to small software development contracts for small
businesses and worked with US, French, Polish as well as Polish customers
and subcontractors. His organisational experience ranges from large
multi-sited organisations to owning a small IT consultancy delivering
bespoke systems solutions employing up to 8 staff.
He has delivered training courses on behalf of LearningTree International
for over 6 years, specialising in Software Quality Assurance, Configuration
Management, Risk Management and Lotus Notes Development. John currently
provides a mentoring service to teams and organisations to help them to
evolve smarter and cheaper methods for developing reliable solutions whilst
meeting customer's expectations.
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Regarded as the Godfather of ITIL, Don has over 25 year’s
practical experience in IT Service Management. As Business
Development Director of the Marval Group he has been responsible
for the design & implementation of some of Europe’s largest
award winning IT Service & Support operations, both in Public &
Private sector environments.
His evangelical, straight talking and pragmatic approach has made him a
world-renowned and respected industry figure. Don has been responsible for
co-authoring several major service management publications. His credentials
include:
- Co-author of ITIL Best Practice publications
- Co-author of ISO 20000 (Soon to be the first worldwide standard for
IT Service Management)
- Co-author of the British Standard for IT Service Management (BS
15000)
- British Standards “A Code of Practice for IT Service Management
(DISC PD 0005)”
- Vic-Chair of ITIL development group
- Helpdesk Institute Advisor
- In recognition of his commitment and service to the industry, Don
received the prestigious ‘Lifetime Achievement Award’ from the
international IT Service Management Forum (ITSMF).
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René has more than 25 years experience in IT Development. He
has over 15 years of experience in the field of Change &
Configuration Management and has implemented CM processes in
large organisations. He was co-founder of a Dutch company
specialising in CM that has been merged with a European oriented
organisation.
Currently, he is a CM consultant in many international organisations. He
coordinates CM within the SQS Group, is vice-president of the iNTernational
Certified Configuration Manager Association (iNTCCM), is chairman of the
Benelux Harvest User Group, and regularly presents his configuration
management experience at conferences.
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Cathy is Head of Configuration and Asset Management for BT. She is an accredited ITIL Configuration Management Practitioner and has
been working in the Configuration and Asset Management areas within BT for
several years. She is Chair of UKCMG (the UK Computer Measurement Group).
She regularly presents papers at UK and international conferences.
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Chris White is the director of international sales engineering at Aldon,
where he provides focused technical leadership and strategic business
development for the leading process-driven change and configuration
management provider. White holds an ITIL certification and is an industry
evangelist for applying best practices across the application development
lifecycle.
With more than 15 years of software change management
engineering and product management experience, White is
responsible for planning, developing and executing all of
Aldon's technical presentations, business strategies and
administrative procedures for the company’s international sales
department. Prior to joining Aldon, White worked at Science
Systems (now CODA plc) as Senior IT Consultant and at Bussmann
as Operations Manager.
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Carol works in the Qualification Product Division of the BCS. She leads
the strategic direction of the ITSM quadrant of the ISEB Portfolio. She was
BCS representation on the OGC ICMB for ITIL as well as a member of the
Project Board for ITIL V3. Carol will represent the BCS on the newly
formed Qualifications Board for ITIL V3 qualifications once this has been
established.
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Chris White
Director International Sales Director International Sales.
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Danilo is the managing director of pure-systems GmbH - a company
specialising in services and tool development for the application of Product
Line technologies in embedded software systems.
Danilo joined GMD First (now Fraunhofer FIRST) in 1995, and started
working in the field of embedded operating systems and software families. He
continued this work at the University of Magdeburg, where he also received
his PhD in this area. His work on tool support for feature-based software
development eventually led to the founding of puresystems in 2001. At
pure-systems he also works as a consultant in the area of Product Line
development, mainly for clients from the automotive industry.
Danilo has been a tutorial presenter, speaker, workshop organizer and
panellist at conferences such as AOSD, ISORC, SPLC and OOPSLA. He is also an
author of articles in scientific journals and software development
magazines. During his university career, and to a limited degree later on,
he has taught students as a tutor, teaching assistant and lecturer in the
areas of operating system development and software engineering.
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Mark's software industry experience spans over twenty years, primarily in
software product development and software management. In 2004 he established
Software Acumen as a specialist supplier of tools and services for
organisations developing Software Product Lines.
Mark is a Member of the British Computer Society (BCS), a Chartered
Engineer (IEE), and member of ACCU, and is also an active participant in the
BCS Software Practice Advancement group.
Mark speaks regularly at software events and was on the programme review
panel for SPA 2007.
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Tony Smith is the European Technical Services Manager for Perforce
Software; he is responsible for the provision of Perforce's trademark high
quality technical support to Perforce users across Europe. He is an
experienced developer and in addition to his management responsibilities, he
also undertakes some of Perforce's product development.
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Peter has over 30 years experience in IT. Over the last 10 years he
has specialized in Configuration, Change and Release Management. He has
deployed and used several of the major toolsets. Previous employers include
CapGemini and Rank Hovis McDougall. Consultancy clients have included IBM
Global Services, BT Global Services, Logica/CMG, Glaxo SmithKline, MoD,
Council for National Academic Awards and Heinz.
He holds a BS in Combined Studies from Leicester University and a MS
in Computer Science from London University.
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“Srini” as he likes to be called, is President and CEO of Spectrum
Software, Inc, GA, USA, a 15 year old successful, privately held systems
design and software company. He brings a unique combination of solid
technical, process, project management and business background to the
Spectrum team. He is a successful entrepreneur with more than 20 years in
the IT industry who strives for excellence in ensuring ‘customer delight’ in
all his undertaking. Has a proven track record and played valuable roles
both as a technical professional, project management professional and
consultant with several large clients in the Information Technology
industry.
He has actively participated in all phases of the software lifecycle, with
major strengths in software design and development. He has solid experience
in telecommunications, telephony, financial, banking and document processing
application development. He has been a proven project management consultant
and trainer to several large corporations in the Fortune 500.
A Certified Project Management Professional (PMP) from the Project
Management Institute, he holds a Bachelor’s degree in Electrical
Engineering, a Master’s degree in Computer Science. Invited regularly as
guest speaker, panel member in Technology Conferences and Technical users
groups, at various project management or IT related events worldwide (IT.com,
SPM_ICON, ITEC, ACDM, Embedded Conference Seminar) and monthly meetings
(SPIN chapters, ACM chapter) worldwide. Has authored articles and papers on
technology ideas and project management related areas, that has appeared in
Conference proceedings, monthly news letters and News Paper periodicals.
Srini had been on the Advisory Board (2001-2006) of Mphasis (www.mphasis.com)
a publicly listed, and leading Mid-sized IT services company in India
(recently acquired by EDS) , which specializes in Financial, retail and
logistics domains, on the Board of InKnowtek, Pvt.Ltd, a Network and
Communication Management company (www.inknowtek.com)
that provides global services and support to Enterprises and Telecom Service
Providers and has been a Angel Investor.
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John is an experienced consultant, trainer and manager who has been an
energetic and practical manager of the CIO remit He has managed teams
involved in architecture, data management design, application development
and implementation, as well as serving as the UK Head of Consultancy.
He has proven competence in IT management, with the Manager’s Certificate
in IT Service Management through ISEB, and is practised in Security (BS7799)
standards, Confidential Document Management (BS DISC PD0008) and long-term
electronic Records Management (ISO 15489).
John consults on how ITIL enables corporate and IT Governance; he has
helped change working practices and raised satisfaction levels, while
implementing ITIL standards for Data Centre clients. He deploys Service
Management tools where they are cost-effective.
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Robert has been in software development for over 20 years in roles
ranging from programming to project management. He continues his involvement
in development projects but spends most of his time on SCM Consultancy and
Training.
Clients range across industries from the BBC to Barclaycard, Symbian to
Icera Semiconductor.
He is the Chair of the Configuration Management Specialist Group of the
British Computer Society, and has spoken at a variety of industry events.
He is an author of the monthly Agile SCM column for
CMCrossroads.com.
Personal interests include the Japanese martial art of Aikido which he
graphically demonstrated at the 2005 CMSG Conference in a presentation
entitled "Black Belt SCM"!
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Marc works as an SCM and Build Engineer for IONA Technologies based in
Ireland. After graduating from a French Grande École, he lived and worked
for over 20 years in Finland, first as a software developer, then as an SCM
expert.
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Currently employed by BMC Software working as global Best Practice
Director. Ken’s main function is to assist corporate in aligning with the
Best Practices for IT services (eg. ITIL, CobIT, ETom etc), presenting to
clients, partners and analysts and is also on the BMC Thought Leadership
Council. Ken can identify the procedural and administrative needs of the
client around the IT Service management’s alignment with the business
developing an appropriate strategy in support of the corporate objectives,
leading to a Business Service Management solution. Ken has an ISEB ITIL
Manager qualification for more than 12years and Gartner qualified TCO
consultant for more than 8 years. Ken was a founder member of the Institute
for the Management of Information Systems (member since 1985) “Outsourcing
special interest” group, member of the British Computer Society (BCS), and
ITSMF . Ken was chairman of the Marcus Evans EMEA CIO/CFO Asset Management
conference in Paris and Chairman for the inaugural CSSM event in Amsterdam,
together with speaking engagements around the globe at Gartner, ITSMF type
events
Prior to BMC, Ken had great success with his own consultancy, IT Services
Consultancy Ltd., and was an Enterprise architect/analyst for Peregrine
Systems, again assisting sales and business development across EMEA. Ken
also managed the Infrastructure Resource Management (IRM) consultancy
practice within Fujitsu/ICL (for 4½ years) on a worldwide basis, where he
was recognised as the ICL world-wide authority on Asset Management and
related services. Before ICL, Ken was a Management Consultant with Price
Waterhouse Coopers (then Coopers & Lybrand) for 6 years, where he managed
their Network Management Center.
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Ryan is a Product Manager with MKS based in Northern Europe focusing on
product roadmaps for Application Lifecycle Management. He has previously
held roles managing customer operations in Northern Europe, as well as a
field consultant for MKS. His focus pertains to Application Lifecycle
Management predominantly in the areas of:
- Requirements Management
- Configuration Management
- Test Management
- Release Management
- Portfolio Management
Ryan is a member of the British Computer Society and has worked with an
extensive list of organisations in the implementation of an integrated ALM
strategy, including HSBC, NCR and Renault Formula 1.
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Pablo S. Luaces is CEO and co-founder of Códice Software, the company
behind Plastic SCM. Pablo has been involved in the development of Plastic,
specially focused on the branching and merging subsystems. Before starting
up Códice, Pablo has worked for several companies at Spain and Belgium,
including Sony VPE.
Pablo is an Associate Professor of Computing Engineering at the
University of Burgos (Spain). He has also worked as independent SCM
consultant for different companies.
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