Conference Timetable/Programme
Follow title links for abstracts and speaker links for bios.
The Streams
Day 1, Powerhouse 1 - Strategic
Today, the CMDB/CMS is at the core of an organisation’s service
management
strategy. Service management is the business context in which configuration
management captures and maintains knowledge associated with service
management functions and processes. The knowledge represents the collective
experience and insight of the organisation with respect to customers,
contracts, services, configurations and assets. The updated ITIL V3
practices can benefit service provider organisations, vendors and the IT
industry as a whole in the 21st Century. However, many vendor offerings are
based on proprietary architectures and CMDB solutions that often fail to
address the need to control and manage changes across a wide and diverse IT
services environment.
This stream offers an opportunity to understand the global trends in
configuration
management and explore the strategic challenges that service providers and
vendors face such as standardisation, demonstrating IT governance, future
proofing and managing knowledge across the supply chain. It will appeal to
senior managers, strategists, CMDB/CMS solution architects / designers and
configuration managers.
Day 1, Powerhouse 2 - Implementations
This stream is targeted towards practitioners who would like to hear
about real-life
examples with practical hints, typical challenges and guidance for
implementing a
successful configuration management solution. Key stakeholders are driving
the
demand for a CMDB/CMS solution as they try to assimilate all the information
into
views that benefit their role or function. The stream covers configuration
management for different types of services, applications and
underlying infrastructure. Find out how organisations integrating existing
tools, applications and repositories together with better processes.
Discover if it is possible to leverage existing investments and realise
benefits from a configuration management implementation that will not
outweigh the costs.
Day 2, Powerhouse 1 - Configuration Management in Practice
Many businesses maintain a variety of standalone repositories that can
lead to a lack of confidence in the information gathered and a lack of
communication. The value and importance of configuration management is
recognised as a foundation practice that supports the other service
management disciplines. In today’s IT environment, being a high, medium or
low performer can depend on a service provider’s approach to designing and
implementing configuration management.
This stream will focus on case studies and experiences that show how the
practices, applications, tools and techniques of configuration management
support effective service management. The stream offers an opportunity for
designers and practitioners to obtain real advice and guidance on what
configuration management solutions work in practice.
Day 2, Powerhouse 2 - Software, Infrastructure and Data Centres
With the introduction of ITIL V3 there is a greater focus on delivering
services that deliver real business outcomes whilst delivering the
compliance requirements. There are real challenges in managing the IT assets
and configurations across a heterogeneous IT environment. This stream is for
specialists that are interested in the configuration management of specific
types of configuration items including commercial software, applications,
networks, storage and data centres. Several sessions are designed for
practitioners that want to understand approaches for linking technical
configuration information into the CMS and the end to end service view.
Interactive Stream
The Conference includes interactive workshops using decision support
tools that guarantee dynamic interaction, rich brainstorming and better
discussion between users, practitioners and the vendor community. The
knowledge gained from the workshops will create a shared understanding of
today’s challenges, industry and vendor strategies to cope with these
challenges and future needs.
Successful positioning of CMDB/CMS requires identification of the
stakeholders and a clear understanding of the value potential to
stakeholders. The workshops will examine how to create a clear
business case and what needs to be overcome to implement the CMS/CMDB
successfully. Using case studies and shared experiences delegates will
debate how to deliver the stakeholder requirements by adopting service asset
and configuration management best practices and vendor products/solutions.
An outcome of the interactive stream will be:
- A documented collective understanding of the VOI/ROI proposition for
the CMS/CMDB solution across a range of organisations and stakeholders.
- A validated set of key barriers and associated strategies to
mitigate these.
- Structured strategies to close the gap between stakeholder needs and
vendor offerings.
The document created will be available to participants after the
conference.
Software & Open Source Stream
This stream addresses some traditional software configuration management
concerns, together with the increasing use of open source solutions by
enterprises. Find out how organisations are migrating between tools,
successfully deploying open source solutions, and working in multi-tool
environments. This stream also covers distributed working, and includes
sessions on the latest release of Subversion, and an approach to
pragmatically assess IT objectives in a quantitative manner.
Tuesday 8 July 2008
Wednesday 9 July 2008
NB. Sessions and speakers may change.
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