Tuesday 7 February 2012

Presented by Stuart Rance and Shirley Lacy

Synopsis

The CMSG are hosting an evening with the past (Shirley Lacy) and present (Stuart Rance) authors of ITIL Service Transition discussing the changes and their views on the improvements they will bring to IT and the Business, and to the wider Configuration Management community.

Shirley will discuss her role in the original edition and then as project mentor for Stuart. Stuart will outline the changes and why the changes will help improve service transition and configuration management.

There will be time for a Q&A session, and we welcome feedback as to your experiences using ITIL V3 Service Transition in your work. The CMSG will to write up this feedback.

Bios

Stuart has worked with a wide variety of clients in many countries, helping them use strategic service management to create business value for themselves and their customers. Stuart was the author of the 2011 edition of ITIL Service Transition and co-author of the ITIL V3 Glossary and of many service management pocket guides.

Stuart creates and teaches ITIL training courses and regularly presents at major public events. He is a senior ITIL examiner for APMG, a Chartered Fellow of BCS (FBCS CITP), a Fellow in Service Management (FSM) at prISM, and a Certified Information Systems Security Professional (CISSP).

You can follow Stuart’s blog.

Shirley is Managing Director of ConnectSphere and she specialises in the application of service management best practices to deliver value from IT investments. She leads ConnectSphere's consultancy and ITSM implementation practices.

Shirley is highly regarded within the industry and is an authority on service management practices. Shirley is a co-author of the OGC’s ITIL Service Transition publication and was project mentor for the ITIL update. Shirley has significant experience of helping organizations to adopt ITIL practices and to achieve ISO/IEC 20000 certification. She holds the ITIL Expert certificate and is an accredited trainer for ITIL and ISO/IEC 20000.

She is also the UK representative on the International Standards groups that develop IT service management and process assessment standards, ISO/IEC 20000, ISO/IEC 15504 and the new ISO/IEC 31000 series. Shirley was co-author of the BSI publications on Achieving ISO/IEC 20000 with Jenny Dugmore.

Time and Location

The presentation is at the BCS London Office, 5 Southampton Street, London WC2E 7HA

The event is free to attend, but prior registration is required for security and catering purposes:

• BCS Registration

Programme

Tuesday 7 February 2012

Cancellation Policy

In the event of cancellation the delegates will be told well in advance. BCS reserve the right to cancel any event. BCS is not responsible for hotel or travel costs.