Jumping on the ITIL Underground

A Workshop on Release Management Aspects of ITIL

By attending this workshop you will gain an insight into:

Release Management in different organisations
How to carry out a gap analysis against ITIL requirements
Managing bespoke application releases from third party suppliers
New developments in the ITIL best practices

Friday 8th December 2006

Papers are now online - click on titles.

BCS London Office - Southampton Street
First Floor, The Davidson Building,
5 Southampton Street
London WC2E 7HA

PROGRAMME

09:30 – 10:00	Registration and Coffee
10:00 – 10:10	Introduction - Robert Cowham, CMSG Chair
10:10 – 10:50	Mind the Gap! Case Study of an Assessment of a Software Development Lifecycle (SDLC) John Metcalfe, Mentor IT Ltd
Given the objective to achieve end-to-end change, release and configuration management in an organisation – where do you start? This Case Study will look at the approach taken to assessing the gap between the documented SDLC and the best practice documented for Service Support (ITIL 2000). John has over 25 years experience and currently provides a mentoring service to teams and organisations to help them to evolve smarter and cheaper methods for developing reliable solutions whilst meeting customer's expectations.
10:50 – 11:20	*TEA/COFFEE and NETWORKING*
11:20 – 12:00	Release Management Processes with Different Organisations Michele Hales, ConnectSphere
The focus of release management is the protection of the live environment and its services through the use of formal procedures and checks throughout the life cycle. This session will provide a practical approach to release management based on experience for hardware and software releases in large corporate environments. It will cover both the risk analysis when setting out on deployment activities as well as the resource planning activities. Technical and non technical aspects of release management will be covered to give the full picture. Michelle is a management consultant and trainer and has recently contributed to the ITIL Refresh book on Service Transition. She has had 20 years within the Retailing sector and her responsibility has also covered the process and governance of Service Management best practice.
12:00 – 12:15	Introduction to the Workshop John Metcalfe, Mentor IT Ltd
This session will provide an outline of the workshop content and how it will be executed.
12:15 – 13:30	Lunch and Networking
13:30 – 14:30	Workshop – Which Line Is Your Supplier On? Workshop Leader, John Metcalfe, Mentor IT Ltd
If you’re a customer or a supplier dealing with bespoke application development, the gap between respective development and release management processes can make or break a relationship. How well will your organisation survive in this scenario?
14:30 – 15:00	Workshop Feedback
15:00 – 15:30	Tea, Coffee and Networking
15:30 – 16:15	ITIL Refresh - Refurbishing the ITIL Train Shirley Lacy
OGC and its partners in the IT Infrastructure Library® (ITIL) have been working together to improve the content of the publications and qualifications. After thorough collation and correlation of findings that emerged from a global consultation exercise, the OGC has planned the refresh on the basis of the mandate that emerged. There are several tranches of work and one of these is a new set of core books, following a lifecycle model from design to retirement. The books are: Service Strategies Service Design Service Transition Service Operation Continuous Service Improvement Shirley is an author of the Service Transition book for the ITIL Refresh. She will cover what changes are planned for ITIL V3 and more specifically the Service Transition book that includes asset, configuration, change, release and deployment management disciplines.
16:15 – 16:30	Q&A – Workshop Wrap Up
16:30	CLOSE

The Configuration Management Specialist Group provides a forum for exchanging ideas, developing and promoting Change, Configuration Management and Release Management best practices and standards including formal accreditation and professional qualifications

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