| Track 2 - SME Solutions 13:45 - 14:15
Understanding Your Data Space
John Bennet, Fujitsu Systems
Can a small, managed investment create a viable CMDB? If so, when
can I stop investing and still gain benefit? The marketplace is
starting to ask for tangible benefits for the deployment of ITIL
good practice; the session uses recent experiences to show how to
exploit ITIL good practice for everyone's benefit
14:15 – 15:00 Putting Theory into Practice,
John Metcalfe, Mentor IT Ltd.
Work through the issues relating to turning information silos
into an open access information reporting solution. |